Refund and Returns Policy

Overview

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’llalso need the receipt or proof of purchase.

To start a return, you can contact us at jotham@feathersandfern.com.

Please note that returns will need to be sent to the following address: Feathers and Fern, The Ferrers Centre for Arts and Crafts, Ashby-de-la-Zouch, LE65 1RU, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that if your country of residence is not United Kingdom, shipping your goods may takelonger than expected. You can always contact us for any return questions at jotham@feathersandfern.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jotham@feathersandfern.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Jotham@feathersandfern.com and send your item to:

Feathers and Fern, The Ferrers Centre for Arts and Crafts, Ashby-de-la-Zouch, LE65 1RU, United Kingdom

Shipping returns

To return your product, you should mail your product to:

Feathers and Fern, The Ferrers Centre for Arts and Crafts, Ashby-de-la-Zouch, LE65 1RU, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item unless your item is defective. if your item is defective, we will cover the cost of the return postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. all pieces are made to order so please leave up to 2 working weeks, after we have received your return, to receive your exchanged product.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.